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How to Deal with Toxic Employees!

Mar 26, 2024

Let's talk about a topic that's on fire right now—dealing with toxic employees. We've all been there, right? Those toxic vibes can really throw us off our game, causing stress, exhaustion, and chaos in our salon culture. But guess what? We've got the secret sauce to handle these situations like bosses, without all the added stress. Buckle up, because we're about to spill the tea on our tried and true plan to tackle toxic behavior head-on and keep your salon drama-free! 💥💇‍♀️

#1 Understanding Toxicity in the Workplace:

Listen up, salon squad! Toxic behaviors are no joke—they can seriously mess with morale, productivity, and the success of your salon. From drama queens to negative vibes, toxic dynamics can spread like wildfire if left unchecked. It's time to recognize these red flags and take action to create a positive work environment that rocks!

#2 Look for the Signs and Spot the Red Flags:

Got a feeling something's off? Trust your instincts, because toxic behavior can sneak up on you when you least expect it. Keep an eye out for drama, negativity, and a lack of accountability—it's time to nip it in the bud before it takes over your salon culture!

Keep a keen eye out for these common red flags;

  • Drama
  • Negative Nellies
  • Team Dividers
  • Lack of Accountability
  • Undermining or Sabotage
  • Passive Aggressive Behavior
  • Micro Managing
  • Resistance to Change

#3 Take Action, Like Now!:

Ignoring toxic behavior won't make it magically disappear, folks. It's time to step up and address the issue head-on. From setting clear expectations to having those tough conversations, now's the time to show your team who's boss and reclaim control of your salon culture.

#4 Prevention is Key Folks:

Why wait for trouble to come knocking when you can prevent it altogether? Start by laying down the law from day one, communicating openly with your team, and providing the support and resources they need to thrive. With the right foundation in place, you'll be one step ahead of the drama.

  • Utilize effective communication with your team
    • Active Listening
    • Clear and Concise Messaging
    • Respectful Communication
    • Open Door Policy
    • Honest and Open Communication
    • Positive Reinforcement
    • Feedback and Follow Up 
  • Provide Support and Resources
    • Provide a Helping Hand
    • Arm Them With Resources
    • Create a Culture of Care

#5 Managing Toxic Employees Like a Pro:

When it comes to dealing with toxic employees, it's all about staying one step ahead of the game. Identify problematic behavior, address it head-on, and offer support and resources for improvement. And hey, don't be afraid to lay down the law if necessary—your salon culture depends on it!

  • Identify Problematic Behavior
  • Document Incidents
  • Address Behavior Directly
  • Listen and Validate Concerns
  • Set Clear Expectations
  • Offer Support and Resources
  • Follow up and Monitor Progress

Create a plan for setting boundaries and consequences;

  • Establish Written Policies and Procedures
  • Define Consequences for Violations
  • Enforce Policies Consistently
  • Address Violations Promptly
  • Provide an Opportunity for Improvement
  • Follow through on Consequences

Provide Constructive Feedback and Coaching;

  • Focus on Behavior not Personality
  • Be Specific and Timely
  • Use the "Sandwich" approach-sandwich constructive criticism with positive feedback.
  • Offer Solutions and Support
  • Encourage Self Reflection
  • Provide Ongoing Coaching and Development

When to Enforce Termination;

  • Exhaust all Alternatives
  • Document Performance Issues
  • Consult with HR or Legal Advisors
  • Follow Established Procedures
  • Communicate Clearly and Respectfully
  • Offer Support and Resources
  • Communicate With Your Team

In Conclusion,

Dealing with toxic behavior ain't no walk in the park, but as leaders, it's up to us to protect our salon culture and handle these situations like the bosses we are. By following our recommendations, you'll be armed with the tools to keep your team strong and your salon drama-free. Let's do this, salon squad! 💪✨

 If you want more information on dealing with toxicity in your studio, Click HERE and watch our Masterclass on Salon Swagger: Strut Your Leadership Style and Creating Culture Champions!!!

 

 

 

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